Privacy Policy

1. Information We Collect

We may collect your name, phone number, email address, property address, and any details you provide when requesting a quote or contacting us.

2. How We Use Your Information

Your information is used to respond to enquiries, provide quotations, schedule appointments, and deliver our carpet, upholstery, rug, and leather cleaning services.

3. Data Protection

We take appropriate security measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. Your data is only shared when required by law or with trusted service providers assisting our business operations.

5. Cookies

Our website may use cookies to improve user experience, analyse website traffic, and enhance site performance. You can manage cookie preferences through your browser settings.

6. Third-Party Services

Our website may include third-party services such as Google Maps, Google Reviews, reCAPTCHA, and analytics tools, each governed by their own privacy policies.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, meet legal obligations, or resolve customer enquiries.

8. Your Rights

You have the right to request access to, correction of, or deletion of your personal information where applicable under UK data protection laws.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact Refresh Carpets using the details provided on our Contact page.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on this page with immediate effect.